Shipping & Delivery

Mattress & Adjustable Foundation White Glove Delivery: Mattresses, Foundations, Frames, Power Bases
We deliver select mattress and base/foundation orders using our White Glove Service. We bring them to your home, set them up for you, remove the packing materials, and even remove your old mattress and box spring if you want us to. You will receive a call from the white glove delivery terminal when your order is ready to schedule. 

When Will I Receive My Order?
Delivery for our mattress brands, foundations and adjustable bases typically occur 10-20 business days after the order is placed. Rest assured we will work to deliver your order as quickly as possible.

Special Delivery Requests
Special Delivery Conditions: If there are any unusual circumstances (such as multiple flights of stairs) please note them when you place your order and again when we call to arrange delivery. This will allow us to make sure we have the correct equipment and staff to deliver your bed.

Delivery Pricing
We offer Free White Glove Delivery within the continental United States for orders including a mattress, foundation, or power base.

On Delivery Day
When we deliver your new bed, there must be an adult (18 years or older) at home to accept delivery and sign to accept. If there is no adult, we can’t leave your new product.
To ensure the smooth and timely arrival of your items, please complete the following steps prior to delivery:
  • Clear all walking paths, including sidewalks and hallways
  • Remove decorative items that could obstruct or hinder delivery 
  • Secure children and pets in a safe and quiet area
  • How are mattresses/foundations/power bases delivered?
    We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically within a few weeks from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.
  • Will you assemble my mattress/foundation/power base when it's delivered?
    Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the power base if you ordered one. They remove the packing materials, and can even remove your old mattress and box spring if
    requested.
  • Will you remove my old mattress and box spring?
    For select mattresses, yes — this included with our White Glove Delivery service.
    Simply indicate that you have an old mattress and box spring you'd like removed
    when we contact you to set up delivery.
  • Will all my items arrive at the same time?
    Most smaller products (pillows, travel and home & office products) ship separate, so you typically receive them around the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees. All bed products (mattresses, foundations, power bases and bed frames) are delivered separate from smaller products, using our White Glove Delivery service.
  • Human Touch White Glove Delivery 
    For added convenience, we offer the option to upgrade all chair deliveries to White Glove service, which includes delivery to the first floor, chair assembly in the room of your choice, and removal of all packaging so you can start to enjoy your new chair!

    NOTE: In most cases, any delivery that includes one flight of stairs is included in our White Glove Delivery service.